Information Mesh Collects: The information Mesh collects depends on what Mesh services you use and how you use them. Please see below for more details. Note that failure to provide necessary information when requested may result in you not being able to fully utilize our Services.
-
Placing an order
Contact Information: When you place an order on our website, and otherwise when needed to respond to a specific request, you’ll need to provide an email address, a first and last name, and/or a shipping address. In some cases, we may also require your phone number.
Payment Information: In order to complete your order on our website, you’ll need to provide payment information, such as your credit card or PayPal account. This information is needed in order to process your order and is not stored on our servers.
-
Registration for the Mobile MeshApp
Valid Email Address, First Name, Last Name, and Address: You’ll need to use valid information and create a password to register for the Services on the MeshApp. We do not share your account information with any third parties in a way that could identify you personally without your prior consent.
-
Information from Other Sources
We may receive information about you from other sources, including third-party services and organizations, to supplement the information you provide. For example, to add a profile picture and emergency contact information, you allow us to access your data through third-party applications such as Gallery, Photos, or Contacts. We may collect information about you from these third-party applications that you have allowed us to access via your privacy settings. Additional personal information may include your location data from third-party apps such as Google Maps. We may collect this location data that you allowed us to access during sign-up via your privacy settings in the third-party app. This information, along with supplemental data such as your username, profile picture, and contacts, allows us to verify the information you have provided to Mesh and to enhance our ability to provide you with information about our business, products, and Services.
-
Information from Your Use of the Services
In order for you to pair MeshTag with MeshApp, you will need to provide your vulnerable individual’s information such as the name or nickname, profile picture, emergency contact, gender, and blood type, that are associated with the MeshTag the individual will carry. When you activate a MeshTag using the MeshApp, that Mesh’s unique identifier (or Mesh unique serial number) will be associated with your account. If you choose to name your MeshTag or add a photo of it, this information will also be associated with your account.
-
Location Information
While the MeshApp is running on your smartphone, it periodically transmits your location information. This allows the app to display the location of the MeshTag you are tracking. Collecting location information, which combines the location data of your smartphone and the MeshTag, is necessary for this functionality. The MeshApp displays the MeshTag’s location information when it is connected to your smart device. This functionality allows the MeshApp to show you the MeshTag’s location and location history on the map within the app. It also provides precise location logs of the MeshTag’s movements. Based on the location information of your MeshTag, the MeshApp can issue alerts or alarms to notify you when the individual you are monitoring moves out of your BLE range. This system helps keep vulnerable individuals safe and close to you. Location information is archived separately from your account data in a way that, on its own, is not associated with your account or registration data. Common examples of sensitive information include the location of users and their names. Mesh keeps this archival data to answer general questions unrelated to any individual, such as “How many MeshTags were in New York in 2024 versus 2023?” We may also collect multiple location data points for a MeshTag from multiple MeshApp users if they have registered or granted location sharing for the same MeshTag on their smart devices (“MeshCircle”). This allows us to provide a wider range of geo-fence coverage for your MeshTag, enabling multiple MeshApp users to locate the MeshTag. This function is fundamental to the MeshApp’s group monitoring feature, allowing users within the MeshCircle, a virtually-gated network (VGN), to help locate a missing MeshTag. Your location information is never shared with other users unless you choose to share it through a third-party application, such as Google Maps, via the third-party app’s privacy settings.
-
Our Policy Toward Children
Even though our services are developed to prevent missing individuals which includes missing children, we do not collect children’s personal information. You can choose whether or not you’d like to provide your child’s real name or nickname. We do not identify your child personally to other users or make your child information available to any third parties in any way that could identify your child.
-
Chat within MeshCircle
MeshApp offers a private and secure chat function exclusively within your MeshCircle network. This feature is designed for situations involving missing children or elderly individuals, allowing you to communicate immediately with your friends and family within your secure MeshCircle. Although MeshApp is equipped with a simple texting function within your MeshCircle, we do not collect or share chat history information unless you choose to share it through a third-party application, such as by taking a screenshot and sharing it via a messenger. You also have the option to delete (exit) the chat thread if you wish.
-
Mobile Application Usage Information
We collect information about how, and how often you use our Services, including on our mobile applications. For those using our mobile application, we also collect certain information that your mobile device sends when you use them for Services. This includes information such as your device’s model, operating system type and version, and the dates and times of your requests. We use this information to provide you with optimal services and customer support, and to collect statistics that help us understand our user base.
-
Information Collected Through Mesh Customer Care Team
We provide support services via emails on our website, email request submissions, recorded outbound telephone calls, and direct email. We collect any information you may choose to provide to our customer care team in the process. This includes, but is not limited to: your name, email address, phone number, and mailing address. We may use and process your information, including Location Information, to handle your support request and provide you with the best support possible.
-
Human Resources Data
Mesh collects information from current, prospective, and former Employees, their contact points in case of a medical emergency, and beneficiaries under any insurance policy (“Human Resources Data”). The Human Resources Data we collect may include title, name, address, phone number, email address, date of birth, passport number, driver’s license number, Social Security number or other government-issued identification number, financial information related to credit checks, bank details for payroll, information that may be recorded on a CV or application form, language abilities, contact information of third parties in case of an emergency, and beneficiaries under any insurance policy. We may also collect Sensitive Human Resources Data such as details of health and disability, including mental health, medical leave, and maternity leave; information about national origin or immigration status; and optional demographic information such as race, which helps us achieve our diversity goals. We acquire, hold, use, and process Human Resources Data for a variety of business purposes, including: workflow management, assigning, managing, and administering projects; Human Resources administration and communication; payroll and the provision of benefits; compensation, including bonuses and long-term incentive administration, stock plan administration, compensation analysis, including monitoring overtime and compliance with labor laws, and company recognition programs; job grading activities; performance and employee development management; organizational development and succession planning; benefits and personnel administration; absence management; help-desk and IT support services; regulatory compliance; internal and/or external or governmental compliance investigations; internal or external audits; litigation evaluation, prosecution, and defense; diversity and inclusion initiatives; restructuring and relocation; emergency contacts and services; employee safety; compliance with statutory requirements; processing of employee expenses and travel charges; and acquisitions, divestitures, and integrations.
-
Information from Other Sources
We may receive information about you from other sources, including through third-party services and organizations, to supplement information provided by you. For example, if you access our Services through a third-party application, such as an App Store or Social Network, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through App Stores or Social Network accounts may include your name, your Social Network user identification number, your Social Network user name, location, gender, birth date, email, profile picture, and your contacts on the Social Network. This supplemental information allows us to verify information that you have provided to Mesh and to enhance our ability to provide you with information about our business, products, and Services.
-
Cookies and Other Web Technologies
Cookies are small text files placed on your computer’s hard drive or your mobile device’s memory—if your browser is set to accept cookies. Like many other online services, cookies and similar tools help us collect and understand how you use our services. Although most internet browsers automatically accept cookies, you can change your settings or use third-party tools to prompt you before accepting cookies from the websites you visit or to refuse cookies altogether. You can even delete them through your browser. Most browsers also have settings to prevent them from accepting new cookies, notify you when you receive a new cookie, or delete or disable cookies altogether. Some parts of our Services may not work for you if you disable cookies.
-
How We Use Cookies
We use cookie technology in various ways to help make it easier for you to use our Services. For example, we use cookies to remember you when you return to our website, identify you when you sign in, authenticate your access, keep track of your in-app specified preferences or choices, tailor content to you or your geographic region, display a personalized browsing history, and/or provide specific technical support. We may also use cookies to gauge site usage, conduct research and diagnostics to improve the content we provide, our products and services, and to help us analyze general web traffic. The cookies we use expire after they have fulfilled their purpose. Some cookies expire when you close your browser (i.e., session cookies) or after a set period (i.e., persistent cookies). The expiration time of cookies placed by third parties (explained below) is determined by the third party, not us.
-
Web Beacons
Web beacons (also known as web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included in our Services for several purposes, including to deliver or communicate with cookies, track and measure the performance of our Services, monitor how many visitors view our Services, and monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on web pages (or in an email).
-
Do Not Track
While our website and the Mesh app do not currently recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.
-
Collection of Your Information by Third-Party Services
Sometimes Mesh uses third-party service providers. These third-party service providers may place cookies on your computer’s hard drive or your mobile device’s memory or use web beacons to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytics and to target ads on Mesh’s behalf.
-
Web Analysis Services
We may use third-party web analysis services which use cookies or other web technologies to collect usage information, matched to an IP address, to help us analyze how our users use our website and some portions of the MeshApp. We collect this information to improve the overall experience of our Services for our users. We utilize Google Analytics, a service provided by Google LLC, to gather information about how users and visitors engage with our Site and Services. For more information about Google Analytics, please visit Google Analytics. You can choose not to be included in Google Analytics at Google Analytics Opt-Out. These outside services may also collect information about your use of other websites over time. Since we do not link any information that you provide to us within the app to the information we store within the third-party analytics software, this additional information is stored in a way that does not directly identify you.
-
Social Plugins and Social Widgets
We may use social plugins, widgets, and other features (each, a “Social Feature”) made available by and/or accessed through third-party Social Networks. These Social Features allow these Social Networks to place cookies on your browser and to collect certain information, which may be associated with your name and personal Social Network account. These Social Features are operated solely by the respective Social Networks and their service providers. We recommend that you carefully read their privacy policies before you decide to use them. We have no control over or access to the information collected, stored, or used by such Social Networks, and the information practices of such Social Networks are not covered by this Privacy Policy. If you do not wish to associate any information collected via the plugins, widgets, and/or other features with your personal Social Network account information, you should refrain from using these Social Features and log out from your Social Network account before visiting our Services.
-
Third-Party Payment Processing
When you purchase a MeshTag, we process your payments through a third-party application, including the Apple App Store, Google Play App Store, Amazon App Store (together with any similar applications, “App Stores”), and Social Networks such as Facebook. The third-party application may collect certain financial information from you to process a payment on behalf of Mesh, including your name, email address, address, and other billing information.
-
We Are Not Responsible for Content on Third-Party Websites
Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service, or that is collected by a Third-party Service, is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.
We May Use and Disclose Your Information to Provide, Improve, and Promote Our Services
How We Use Your Personal Information
We may use your information to provide you with better service, improve the quality of our products and Services, and promote our Services. We use and process your information, including Location Information, to create anonymous, statistical, and aggregated data reports where individual users are not identified. The specific purposes for our acquisition, hold, use, and processing of your information include:
To Provide Products, Services, or Information Requested: Mesh may use information about you to fulfill requests for products, Services, or information, including information about potential or future Services, including to: generally manage individual information and accounts; respond to questions, comments, and other requests; provide access to certain areas, functionalities, and features of Mesh’s Services, including personalization; and contact you to answer requests for customer support or technical support.
Administrative Purposes: Mesh may use information about you for its administrative purposes, including to: measure interest in Mesh’s Services; develop new products and Services; ensure internal quality control and optimize your experience; verify individual identity; communicate about individual accounts and activities on Mesh’s Services and systems, and, in Mesh’s discretion, changes to any Mesh policy; send email to the email address you provide to us to verify your Account and for informational, transactional, and operational purposes, such as Account management, customer service, or system maintenance; process payment for products or services purchased; process applications and transactions; prevent potentially prohibited or illegal activities; and enforce our Terms.
Marketing Mesh Products and Services: Mesh may use information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. Mesh may provide you with these materials by phone, postal mail, facsimile, or email, as permitted by applicable law. Such uses include: tailoring content, advertisements, and offers; notifying you about offers, products, and services that may be of interest to you; providing Services to you; for other purposes disclosed at the time that individuals provide information; or otherwise with your consent. You may contact us at any time to opt out of the use of your personal information for marketing purposes.
Research and Development: Mesh may use information to create non-directly identifiable information that we may use alone or in the aggregate with information obtained from other sources as set forth herein, to help us to optimally deliver our existing products and Services or develop new products and Services. For instance, from time to time, Mesh may perform research (online and offline) via surveys. We may engage third-party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous individual and aggregate data for research and analysis purposes.
Direct Marketing: Individuals who provide us with personal information may receive periodic emails, newsletters, mailings, or phone calls from us, as allowed by applicable law, with information on Mesh’s or our business partners’ products and services or upcoming special offers/events we believe may be of interest. We offer the option to decline these communications at no cost to the individual by following the instructions further below.
Services via Mobile Devices: From time to time, Mesh may provide services that are specifically designed to be compatible with and used on mobile devices. Mesh will collect certain information that your mobile device sends when you use such services, such as a device identifier, user settings, location information, mobile carrier, and the operating system of your device. Mobile versions of Mesh’s services may require users to log in with an account. In such cases, information about the use of mobile versions of the services may be associated with accounts. Additionally, Mesh may enable individuals to download an application, widget, or other tool for use on mobile or other computing devices. Some of these tools may store information on mobile or other devices and may transmit information to Mesh to enable individuals to access accounts and to track the use of these tools. Some tools may also enable users to email reports and other information from the tool. Mesh may use personal or non-identifiable information transmitted to Mesh to enhance these tools, develop new tools, improve quality, and for purposes described in this Privacy Policy or other notices provided by Mesh.
Anonymous and Aggregated Information Use: Mesh may use information about you to create anonymized and aggregated information. This type of information is used for various functions, including measuring visitors’ interest in and use of different portions or features of the services. Mesh may use such anonymized or aggregated information for research, internal analysis, analytics, and other legally permissible purposes. We may share this information within Mesh and with third parties for our or their purposes in a form designed to prevent anyone from identifying you.
Sharing Content with Other Caregivers: Mesh’s services may offer various tools and functionalities. For example, Mesh allows you to provide information about other parents and caregivers via email or subscription functions. Our subscription or email services may allow you to invite friends and other caregivers to receive discount coupons and use our services. Email addresses you provide for a friend or colleague will be used to send the content or link you request but will not be collected or otherwise used by Mesh or any other third parties for any other purpose. You agree that you have the person’s permission to provide us with that information and for us to use it for this limited purpose.
Other Uses: Mesh may use information for legitimate interests, such as direct marketing, individual or market research, anti-fraud protection, ensuring the integrity and security of our services and systems, or any other purpose disclosed to you at the time you provide information or with your consent.
How We Disclose Your Information to Third-Party Service Providers: Mesh uses third parties, including service providers and software solutions, such as web hosting and cloud-based services, to provide you with the best possible experience. We may share your information with our third-party service providers or affiliates (e.g., cloud-based and hosting services, partners, technical service providers, consultants, mail carriers, communication agencies, and customer support providers) to provide, improve, and promote the services on our behalf. For example, we may disclose information to our service providers to enable them to communicate with you on our behalf. We may also disclose information to platform providers, such as Facebook, to allow such providers to serve ads and promote the services on our behalf on their platforms. To the extent possible, your personal information will be stored in hashed or obfuscated form. The services may also enable you to share your information with our third-party partners (“Partners”) in connection with the products and services offered by such Partners, with your permission. Any information shared with a Partner will be subject to the Partner’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Partner. To protect your information, we recommend that you carefully review the privacy policies of all Partners before sharing any information. We will not share your personal information with independent third parties other than in the circumstances discussed above without your consent.
How We Use De-Identified Information: We may share anonymized and aggregated data we collect about you and other users, such as de-identified demographic information, de-identified location information, and information about the computer or device from which you access the services, or the results of hashing your email address, with third parties, including advertisers and service providers.
Data Retention: Mesh retains the information we receive as described in this Privacy Policy for as long as you use our services or as necessary to fulfill the purpose(s) for which it was collected, provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
How We Use Your Information: We may use and process your information, including location information, to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of our services.
How We Disclose Your Information: Like other companies, we may disclose your information to government or law enforcement officials or private parties as we, in our sole discretion, believe is necessary to (i) comply with a law, regulation, or legal request; (ii) protect the safety of any individual; (iii) address potential violations of our Privacy Policy or terms of service; (iv) investigate fraud, security, or technical issues; or (v) protect Mesh’s rights or property, our employees, users, and the public. In addition, if we are acquired by a third party as a result of a transaction such as a merger, acquisition, asset sale, or if our assets are acquired by a third party, in the event we go out of business or enter bankruptcy, some or all of our assets, including any information collected from or about you, may be disclosed or transferred to a third-party acquirer in connection with the transaction.
You May Access, Modify, and Rectify Your Information: You can access and modify your contact information, such as your name, email address, or phone number, within the services or by contacting us at info@smartbzt.com. Where otherwise permitted by applicable law, you may send an email or use any of the methods set out in this Privacy Policy to request to know the categories of information we collect or disclose about you, the categories of sources of such information, the business or commercial purpose for collecting your information, and the categories of third parties with whom we share personal information. All of this information is also set forth in this Privacy Policy. You may also request that we provide access to and/or a copy of certain information we hold about you, seek rectification, or request the erasure of certain personal information held about you by Mesh. Please include your full name, email address associated with your account, and a detailed description of your data request. Such requests will be processed in line with local laws. Under Privacy Shield or other applicable laws, you may also inquire as to whether Mesh is processing personal information about you, request access to personal information, and ask that we correct, amend, or delete it where it is inaccurate or has been processed in violation of the Privacy Shield Principles. Although Mesh makes good faith efforts to provide individuals with access to their personal information, there may be circumstances in which Mesh is unable to provide access and is not legally obligated to do so, including (depending on applicable law) but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where it is commercially proprietary. To protect your privacy, Mesh will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.
Your Account May Be Deleted by You or Upon Your Request: If you want us to delete your account on our website, please contact us at info@smartbzt.com with your request. You may also delete your account in our MeshApp via account settings. We’ll take steps to delete your requested personal information as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required or permitted by law. You may dispose of your Mesh by contacting the Mesh Care Team at info@smartbzt.com for more information.
Communications and Opt-Out (Right to Object to Processing)
Communications: We may periodically send you promotional newsletters and emails. You have the opportunity to opt out of these by following the unsubscribe instructions provided in the emails you receive. Certain communications, like billing information and service updates, are necessary for you to receive, so you will not be able to opt out of those communications.
Email and Telephone Communications: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt and within timeframes required by law. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Mesh and our services, and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy).
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone, and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
Mobile Devices: Mesh may occasionally send you push notifications through our mobile applications with notices that may be of interest to you. You may opt out of receiving these types of communications at any time by changing the settings on your mobile device. Mesh may also collect location-based information if you use our mobile applications. You may opt out of this collection by changing the settings on your mobile device.
